Reporting a problem with an order
Every rating card has a link that opens a support ticket already tied to that order.
The short answer
Find the rating card for the order and use its "Report a problem" link. It opens a support ticket already attached to that exact order, so you never have to explain which one you mean.
You can use it for anything that is off about an order, not only a missing delivery. It does not wait on any timer.
Where the link is
It sits on the rating card for the order. Delivered human-judge verdicts land on the Ratings tab of My Collection. Finding your judge verdict covers the tabs if you are not sure which one to open.
Because the ticket is tied to the card you used it from, open the link from the right order. If you have placed several, check the judge and the date before you use it.
What to put in the ticket
The order itself is already attached, so say what is wrong rather than which order it is. Short and specific is best: what you ordered, what you expected, what you see instead.
It helps to keep your own record of the order. The US Federal Trade Commission advises people to keep records of purchases, such as receipts and emails, to hold a seller to its promises, and to try to work a problem out directly with the seller or site first. A ticket on the rating card is that direct route here.
Problems that have their own route
A few situations have a rule written down, and the ticket is the place to tell support, not a way to replace the rule. A judge who has taken the money and not delivered can be cancelled after 24 hours, as what to do when a judge has not delivered explains. A judge who declines refunds you herself. A failed AI render is refunded automatically.
The refunds and cancellations post lists each rule in one place, which is worth a look before you write the ticket so you know which one applies.
What not to expect
This post does not give a reply time or an outcome, because the source copy for the feature does not promise either. What the link guarantees is the attachment to the right order. For anything about the terms themselves, the refunds post lists the contact address.
Before you press the link
Take a moment to confirm three things: that you are on the right card, that the order is the one with the problem, and that none of the written rules already covers it. If a judge simply has not delivered yet and fewer than 24 hours have passed, the ticket is allowed but there is nothing for support to do beyond what the order shows.
If you are reporting something you have seen in the rating itself, describe the part you mean in your own words. You are not asked to prove anything. A plain description of what you saw is what a ticket is for.
Finally, remember you do not need to chase. The ticket is attached to the order, so it stays with the order. Making a second ticket for the same thing does not add anything.
Support tickets work best when they are about one thing. If you have two separate problems on two separate orders, use each card’s own link and keep them apart.