When an AI clip render fails
Failed generations are refunded automatically and you can retry straight away.
The short answer
If an AI judge render fails, you are refunded automatically. The window tells you so, and you can retry straight away. You do not need to claim anything, and you do not need to wait.
Failed jobs also show a badge in My Collection, so you can see at a glance which one it was.
Why you were charged at all
An AI judge takes the template price from your Coin balance when the job starts, not when it finishes. So for the minutes the render runs, the money is spent. If the generation fails, that charge is given back.
This post does not say how often renders fail, because the site does not publish a figure. It describes what happens when one does.
What you see
The window tells you the refund has happened, so you are not left guessing. In My Collection, on the AI Clips tab, a job still rendering shows a spinner and a failed one is badged. The two never look alike, which is the point: a failed job is never mistaken for a clip you are still waiting for.
Where your ratings are kept covers the three tabs if you want the layout.
Retrying
You can retry at once. There is no cool-down described, and the refund is automatic, so the balance is back before you try again. If you would like to change something first, such as the photo or the tone, you can do that on the retry too.
A short balance is a different case and not a failure: the generator resets and opens the top-up window rather than losing your upload. That is covered in paying for a rating.
If something still looks wrong
The automatic refund is the first rule in the refunds and cancellations post, alongside the cases for human judges. If you think you were charged and not refunded, check your balance and the badge in My Collection first.
On the law, the EU gives consumers a minimum two-year guarantee when digital content is faulty or not as advertised, and says that if the supplier cannot fix it within a reasonable time you can ask for a price reduction or to end the contract. That is a statement about EU law, not about this site’s own rule, which is the automatic refund above.
Telling a failure from a slow render
A render takes a couple of minutes, so a spinner that has been there for one minute is not a failure. A failure is what the window says, and what the badge in My Collection shows. Until one of those appears, the job is still running.
If you are not sure, open My Collection and look at the AI Clips tab rather than starting a second job. Starting another while the first is still running would charge you again for a clip you may already have.
And if it does fail, there is nothing to do but retry or leave it. The refund is not something you request, it happens by itself.
Whichever way it goes, your balance is made whole and the badge in My Collection tells you the job did not complete. That is the full extent of what you have to do.